ABOUT
This space was created with deep intention, love, and a calling to serve.
At Divine Raven, we believe crystals are ancient messengers—here to awaken, heal, and realign us with our truest selves. Each piece is consciously and intuitively chosen, destined to find the soul it’s meant to support.
We believe that everyone deserves access to the healing energy of crystals. That’s why we are committed to offering fair, accessible pricing while consciously and ethically sourcing each piece.
General
HOW DO I TIP?
The “Add a tip” option is available when you check out using the standard cart checkout (by clicking the “Checkout” or “Shop” button). It will appear just below your payment method.
If you choose PayPal or another express checkout option, the tip feature won’t be visible. These payment methods use their own checkout flow, which doesn’t support adding tips.
If you believe the tip option should be showing but isn’t, please contact us with a couple of screenshots, along with your device type and whether you’re logged into a Shop account. We’re happy to take a closer look and make sure everything is working as it should.
Thank you for supporting Divine Raven — your energy and intention mean everything to us 🤍
HELP I DON'T KNOW WHAT CRYSTAL I GOT.
You can send us an IG message with a clear photo and video and we will help identify it.
You can also submit a contact form request and Pamela or Aniel or another staff member will respond as soon as possible.
WHERE DO YOUR CRYSTALS COME FROM?
Our crystals are sourced from trusted suppliers around the world, with a deep commitment to ethical practices and exceptional quality.
Each piece is carefully selected with intention, ensuring it not only meets our standards for beauty and energy, but also aligns with responsible sourcing values. We believe that the energy you bring into your space should feel as good in its origin as it does in your hands.
Every crystal offered through Divine Raven is chosen with care, integrity, and respect for the Earth it came from ✨
Order + Processing
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide. Shipping times and import duties may vary depending on your location.
HOW LONG WILL MY ORDER TAKE TO PROCESS?
Your order is currently being prepared with care and intention ✨
Please allow up to 20 business days for your order to be fulfilled and shipped. Each piece is thoughtfully packed in the order it was received to ensure every detail is just right.
If you selected Express Processing at checkout, your order will be prioritized and moved to the front of the packing queue, significantly reducing processing time.
Once your order is complete and ready for pickup by our shipping partner, you’ll receive a confirmation email with your tracking details.
Thank you for your patience — every order is prepared with purpose and care 🤍
DOES EXPEDITED SHIPPING SPEED UP SHIPPING TIMES?
Expedited Processing shortens your order’s processing time, not the shipping speed. This means your order will leave our facility much faster, but delivery timelines still depend on the carrier and your location.
Processing time is the time our team spends preparing your order before it ships. This includes carefully pulling your crystals, intuitively selecting pieces, quality checking, packaging, adding special touches like confetti and collectible butterflies, and preparing your parcel for pickup.
Shipping time begins once your order has been completed and handed off to our shipping partner. Delivery timelines are determined by the carrier and may vary based on your location, selected shipping method, and customs processing (especially for U.S. orders).
Every order is prepared with intention and care — we appreciate your patience as we create something special just for you ✨
HOW LONG AFTER WILL MY ORDER TAKE TO ARRIVE AFTER SHIPPING?
Canada: 3-5 business days
United States: 3-5 business days*
*This is very dependent on the US Customs and Border Protection (CBP) processing times.
Other International: 2–5 weeks
Tracking information will be sent to your email once your order ships.
DO YOU STILL OFFER OPEN BOXES?
At this time, we are not offering the Open Box system.
We found that the process was often misunderstood, which led to confusion and unnecessary stress for our customers. To create a smoother and more aligned shopping experience, we’ve decided to pause this feature for now.
We may revisit and reintroduce it in the future in a more refined and intuitive way.
If you currently have an Open Box:
You will receive a shipping invoice when your box is ready to be sent out. Once the invoice is completed, your order will be prepared and shipped to you as usual.
If you have any questions about your existing box, please feel free to reach out — we’re always here to help 🤍
I ALREADY HAVE AN OPEN BOX, WHAT HAPPENS NEXT?
If you currently have an Open Box with us, don’t worry — your order is still safely held and will be processed as normal ✨
You will receive a shipping invoice when your box is ready to be sent out. Once that invoice is completed, your order will be carefully packed and shipped to you.
At this time, we are no longer adding new items to existing Open Boxes, as the system has been paused.
If you’re unsure about the status of your box or have any questions, please don’t hesitate to reach out — we’re always happy to help guide you through the next steps 🤍
MY TRACKING HASN'T UPDATED WHAT SHOULD I DO?
Tracking updates can take several days once your parcel is in the hands of the courier. If it's been more than 10 business days without movement, please email us at divineravencrystals@gmail.com
DO YOU OFFER PAYMENT PLANS?
Yes — we offer payment plans exclusively through Square invoices.
Please note that all fees and applicable taxes are set by Square and are outside of our control.
For new customers we require a 50% non-refundable deposit is required to secure your order, with the remaining balance completed through agreed instalments.
If you’re interested in setting up a payment plan, please reach out to us directly and we’ll guide you through the process ✨
divineravencrystals@gmail.com or Message us on IG @divineravencrystals
SQUARE PAYMENTS + PAYMENT PLANS
If you are ordering through Instagram and are directed to a Square invoice, please note that all fees and applicable taxes are set by Square and are outside of our control.
If you would prefer to avoid these additional fees, we recommend placing your order directly through our website or requesting an e-transfer (available for Canadian customers only).
For new customers requesting a payment plan, a 50% non-refundable deposit is required to secure your order. The remaining balance can then be completed through agreed instalments.
Thank you for your understanding and for working with us to keep the process smooth and aligned 🤍
Special Inclusions
DO ORDERS INCLUDE TAROT CARDS?
Tarot cards are included as a special gift with orders that contain a tip ✨
They’re a small token of appreciation from our team — a way of saying thank you for your extra support and intention.
Each card is chosen with care and added as a meaningful, energetic touch to your order 🤍
HOW DOES CRYSTAL CONFETTI WORK?
Each customer receives one sachet of complimentary crystal confetti per restock ✨
This applies regardless of how many separate orders are placed during that restock period.
This approach helps us keep things fair and ensures that as many customers as possible are able to receive these special collectibles and little extras.
Thank you for understanding and for being part of the Divine Raven community 🤍
FREEBIES + EXTRAS
From time to time, we include complimentary extras in orders such as incense cones, stickers, crystal confetti, and other small gifts ✨
These items are added at our team’s discretion and may vary depending on the restock, order type, or availability. Freebies are not guaranteed with every order unless otherwise stated.
Some items, like crystal confetti or tarot cards, may follow specific guidelines (such as one per customer per restock or being included with tipped orders).
These little extras are our way of adding a bit of magic and appreciation to your experience with Divine Raven 🤍
GET ON THE PRE-ORDER LIST
Our pre-order pieces are rare, high-demand, and often sell out before they even arrive.
Join the waitlist to get first access to these unique finds as soon as they land.
Simply fill out the form below and type “GET ON THE LIST” in the comments to secure your spot ❤️